Orthopup 90-Day Difference Guarantee

We want you to have enough time to properly assess whether Orthopup is making a difference for your dog.

That’s why eligible subscription customers are covered by our 90-Day Difference Guarantee.

Give your dog the recommended daily serving of Orthopup consistently for 90 consecutive days. If, after completing the full 90 days, you haven’t noticed a difference in your dog, you can make a claim under our guarantee.

If your claim meets the eligibility requirements below, we’ll refund all eligible Orthopup subscription orders purchased during your 90-day trial period.

Eligibility Requirements

To qualify for the 90-Day Difference Guarantee:

• Orthopup must have been purchased through an active subscription.
• Your dog must have received the recommended daily serving consistently for 90 consecutive days.
• Your subscription must remain active throughout the full 90-day period.
• All scheduled subscription payments during the 90-day period must have been successfully completed.
• There must not have been a break or interruption in your dog’s use of Orthopup during the 90-day period.
• Your claim must be submitted within 7 days after completing the 90-day period.

All of the above requirements must be met for a claim to qualify.

What Will Be Refunded?

If your claim is approved, all eligible Orthopup subscription orders purchased as part of your qualifying 90-day trial will be refunded.

For example, if you received and paid for three monthly subscription orders during your 90-day trial, all three eligible orders would be refunded.

Refunds will be issued to the original payment method where possible.

What Isn’t Covered?

The 90-Day Difference Guarantee does not apply if:

• Your dog refuses to eat or take Orthopup.
• Orthopup was not given consistently for the full 90 consecutive days.
• The recommended daily serving was not followed.
• The product was purchased as a one-time purchase rather than through a subscription.
• Your subscription was cancelled before completing the 90-day period.
• A scheduled subscription payment failed or remained unpaid during the 90-day period.
• Your dog’s use of Orthopup was interrupted during the 90-day period.
• Your claim is made more than 7 days after completing the 90-day period.

Dogs Who Won’t Take Orthopup

Individual dogs have different tastes and preferences. For this reason, the guarantee does not cover situations where a dog refuses to eat or take the chews.

If your dog won’t take the chew directly, you can try crumbling it into their normal food.

How To Make A Claim

After completing the full 90 consecutive days, you have 7 days to submit your guarantee claim.

When contacting us, please provide:

• Your name
• The email address associated with your subscription
• Your relevant order number(s)
• Your dog’s approximate weight
• Confirmation that the recommended daily serving was given consistently for the full 90 consecutive days
• A brief description of your experience with Orthopup

We will review your subscription, payment and order history to confirm eligibility.

If the requirements above have been met, all eligible orders from your qualifying 90-day trial period will be refunded.

Important Information

The Orthopup 90-Day Difference Guarantee is a voluntary guarantee offered in addition to your statutory consumer rights.

It does not affect any rights you may have under UK consumer law in relation to goods that are faulty, damaged, misdescribed or otherwise not of satisfactory quality.

Claims under the 90-Day Difference Guarantee are subject to the eligibility requirements stated on this page.