Shipping Policy

Thank you for shopping with us. Please review our shipping policy below.

We currently ship within the United Kingdom only.

At this time, we do not offer international shipping.

All orders placed Monday to Friday before 4pm are processed and dispatched the same business day.

Orders placed after 4pm, or on weekends or public holidays, will be processed and dispatched on the next business day.

We use reliable UK courier services for all deliveries.

Standard UK delivery:

Estimated delivery time is 1–3 business days from dispatch.

Delivery times are estimates and are not guaranteed.

Shipping costs are calculated and displayed at checkout before payment is completed.

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Please ensure your delivery address is entered correctly at checkout.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If your order has not arrived within 7 business days of dispatch, please contact us at:

support@orthopup.com

We will investigate the issue with the courier and keep you informed.

If you have any questions about shipping, please contact us at:

support@orthopup.com

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